Yes, I'm one of those people who complains about the lack of good service 'these days.' I can't wait for the day when someone invents a cell phone that outlasts its contract and puts all the current cell phone companies out of business.
Let's focus instead on a company that is a pleasure to deal with: Suunto. I was a fanatic about my t6 heart rate monitor - it tracks quite a bit in addition to your heart rate, and it assigns a 'level' to your workout according your current fitness level and how hard you worked out. If you consistenly 'improve' your fitness, your overall fitness level will go up. I loved to watch my level go up and E and I competed to see who had the higher level - on the rare occasions when I could beat E's level, I would take advantage and lord it over him as much as possible.
Last spring my beloved t6 stopped working - it gave erratic readings or no readings at all. E insisted it was me since his t6 kept working. He blamed my female anatomy, my choice of wardrobe, my sudden inability to adjust the strap right, etc,etc, but the bttom line was me until... his started giving erratic readings. THEN it became a Suunto problem.
I called Suunto to get a return number, and now, less than 1 week later, I hold in my hands a sparkling new t6c. for FREE! Mine was miraculously still under warranty, but E had to pay a small upgrade fee. The fee was reasonable, and no doubt the result of all the bad karma E generated by falsely accusing me of not using my Suunto properly.
As soon as E gets his replacement Suunto, the games begin - we'll both be starting over with 0 data and we'll need to log workouts to gain fitness levels. We're competing for the official "Suunto athlete of the month" award complete with bragging rights, and picture on the refrigerator. Wish me luck, and if you don't already have your own Suunto, what are you waiting for?